Frequently Asked Questions
Everything you need to know about your Orient Electric experience.
What is the standard delivery timeline for my order?
Most orders are processed within 24 hours and delivered within 3-5 business days depending on your location. You will receive a tracking link via email once your package has shipped.
What is the return policy for Orient Electric products?
We offer a 10-day return policy for unused products in their original packaging. If you receive a damaged or defective item, please contact our support team within 48 hours of delivery for a replacement.
How do I claim the warranty on my ceiling fan or appliance?
To claim your warranty, you can register your product on our website using the serial number found on the packaging. For service requests, simply call our toll-free customer care number or book a technician visit online.
Do you provide installation services for air coolers and geysers?
Yes, we offer professional installation services for select product categories. You can opt for installation at the time of purchase or schedule it later through our authorized service centers.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across the country.
Are your products energy efficient?
Absolutely. Orient Electric is committed to sustainability. Most of our fans and appliances come with high BEE star ratings to help you save on electricity bills without compromising on performance.