Returns & Exchanges

At Orient Electric, we stand by the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can initiate a return within 10 days of delivery for a full refund or replacement.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Inspection

  Ensure the product is in its original packaging with all accessories and manuals included; a technician may visit to verify the functional defect.

• 3.
  Product Pickup

  Once approved, our logistics partner will schedule a convenient pickup from your registered address within 3-5 business days.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final inspection, your refund will be credited to the original payment method within 7-10 days.